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Customer Service

Buy Worry Free at Best Vacuum

Best Vacuum Worry Free Buying

Rest Assured...You have the Best Assured satisfaction guarantee.

There's a feeling of assurance you get when you buy from Best Vacuum. It comes from the quality brands we sell, and from our unparalleled devotion to ensure your satisfaction. Here's what 'Best Assured' means...

Price Guarantee

For any product we sell, we'll match the price and shipping method of any online offer for the same item. (Item must be in stock and available for ordering from an authorized dealer).

30-Day EZ Return or Exchange

We shop online, too, so we know that sometimes when you get your item you find that it's not quite what you needed. No problem. You can exchange or return your purchase for a full 30 days from the day it was delivered.

EZ Exchange: Please give our floor care professionals a call and they'll help you choose a vacuum within your budget that better suits your needs. We'll handle everything from there, you don't even have to leave the house.  We'll send FedEx right to your door to pick up your original order and deliver your new vacuum. No Shipping Charges.  No Restocking Fees.  Easy.

EZ Return: If you don't want an exchange your vacuum for a different one, you can return your purchase for a full refund within 30 days from the day it was delivered. Please call us at 1-888-205-3228 to request a Return Authorization Number, then ship the item back to us with all original packaging. Again, no restocking fees.  You'll receive a 100% refund.

Outstanding Warranty Support

Peace of Mind. We stand behind every vacuum by we sell by providing free, factory-trained warranty support for the duration of the manufacturer's written warranty.  Should you experience a problem with any vacuum we sell, just call our toll free number and you'll talk with an actual human being.  We'll trouble-shoot with you over the phone and once we've diagnosed the problem, we'll send you the warranty item free of charge. If a technical repair is needed, we will send FedEx to your home to pick up the item, repair it under warranty and send it back to you all at no charge.  That's it. Parts, Labor and Two-Way Shipping are 100% Free. All you have to do is box up the item and we'll take it from there. 

**Please note, as per manufacturer's warranties we do not provide this free service for water damage or blockages caused by oversized objects sucked into the vacuum.

Same Day Shipping on In-stock Items

Place your order by 4 p.m. CT Monday through Friday, and it's out the door and on the way to you the same day. After 4 p.m., or on Saturday and Sunday, it ships the next business day.  Items with different shipping lead times are noted at time of checkout.

All Miele and Sebo vacuum cleaners and select Blueair and IQAir air purifiers ship FREE via FedEx OVERNIGHT.

All other orders over $50 to the contiguous U.S. ship FREE via FedEx Ground, and with our central U.S. shipping hub, you'll get your order fast! For orders of less than $50, a $9.95 ground shipping charge applies.

Friendly, Expert Advice.  Zero Pressure.

We may look big on the Web, but at heart we're still the same neighborhood store that opened in 1983. We're dedicated to customer care with out the pushy sales attitude.  Our purpose is help you find the right vacuum for your home and your budget by giving your the best, most accurate information and lead you to the right product- not the most expensive product. 

That's why we encourage you to call us with any questions you have or any other help you need before, after, or while you shop. Please drop us an email or call us toll-free at 888-205-3228.

Questions?

See our Order Information/Shipping & Returns Page for complete details or call us toll-free at 1-888-205-3228.
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