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Customer Service

Buy Worry Free at Best Vacuum

Best Vacuum Worry Free Buying

Rest Assured...You have the Best Assured satisfaction guarantee.

There's a feeling of assurance you get when you buy from Best Vacuum. It comes from the quality brands we sell, and from our unparalleled devotion to ensure your satisfaction. Here's what 'Best Assured' means...

Price Guarantee

For any product we sell, we'll match the price and shipping method of any online offer for the same item in stock and available for ordering from an authorized dealer.

30-Day EZ Return or Exchange

We shop online, too, so we know that sometimes when you get your item you see that it's not quite what you wanted. No problem. You can exchange your purchase for a full 30 days from the day it was delivered.

Give us a call and we'll help you pick something that better suits your needs, and we'll take back the first one and send you the new one. 

If you don't want an exchange your item for a different one, you also can return your purchase for a full refund within 30 days from the day it was delivered. There are no penalties or restocking fees.  You'll receive a 100% refund.

Free Warranty Support

Peace of Mind. We stand behind every vacuum by we sell by providing free warranty support for the duration of the manufacturer's written warranty.  Should you experience a problem with any vacuum we sell, just call our toll free number and you'll talk with an actual human being.  We'll trouble shoot with you over the phone and once we've diagnosed the problem, we'll send you the warranty item free of charge. If repair is needed, we will send FedEx to your home to pick up the item, repair it under warranty and send it back to you all at no charge.  That's it.  All you have to do is box up the item and we'll take it from there. 

**Please note, as per manufacturer's warranties we do not provide this free service for water damage or blockages caused by oversized objects sucked into the vacuum.

Same Day Shipping on In-stock Items

Place your order by 4 p.m. CT Monday through Friday, and it's out the door and on the way to you the same day. After 4 p.m., or on Saturday and Sunday, it ships the next business day.  Items with different shipping lead times are noted at time of checkout.

All Miele and Sebo vacuums and Blueair Sense air purifiers ship free via FedEx OVERNIGHT.

Everything else to the contiguous U.S. ships free via FedEx Ground, and with our central U.S. shipping hub, you'll get your order fast!

Friendly, Expert Advice

We may look big on the Web, but at heart we're still the same neighborhood store that opened in 1983. We're dedicated to customer care with the goal of matching you not just with the best product, but the best product for your needs.

That's why we encourage you to call us with any questions you have or any other help you need before, after or while you shop. It's easy. Just drop us an email or call us toll-free at 888-205-3228.

Questions?

See our Order Information/Shipping & Returns Page for complete details or call us toll-free at 888-205-3228.
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