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Customer Service

Shipping & Returns

Shipping Methods

Free FedEx OVERNIGHT Shipping is offered on all Miele and Sebo vacuum cleaners and select Blueair air purifiers. Overnight Shipping may not be combined with any discount or coupon codes.

Free Ground Shipping is offered on all other orders over $50 shipping within the contiguous U.S. For orders of less than $50, a $9.95 ground shipping charge applies. For shipping to Alaska and Hawaii, please call us toll-free at 1-844-496-1733.

Shipping Schedule

Orders that are received and processed by 2 p.m. CT Monday through Friday ship the same day unless otherwise noted.

Orders placed after 2 p.m. CT ship the following business day. All orders received Saturday or Sunday are processed and shipped the following business day. Special orders for products that are drop-shipped from the manufacturer are noted with delivery times.  

Signature Required on All orders over $300

Next Day Air Shipping and Delivery Schedule

Place Your Order On... Ship Day Delivery Day
Monday Before 2pm CST Monday Tuesday
Monday After 2pm CST Tuesday Wednesday
Tuesday Before 2pm CST Tuesday Wednesday
Tuesday After 2pm CST Wednesday Thursday
Wednesday Before 2pm CST Wednesday Thursday
Wednesday After 2pm CST Thursday Friday
Thursday Before 2pm CST Thursday Friday
Thursday After 2pm CST Friday Monday
Friday Before 2pm CST Friday Monday
Friday After 2pm  CST Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday


Returns & Exchanges

Risk Free 60 Day Trial – Absolutely Free Returns – No Shipping Costs – No Restocking Fees

When we say we make returns easy, we mean it. If you don’t love your new Miele, Sebo, Dyson or Electrolux call 888-205-3228 for a Return Merchandise Authorization. A Best Vacuum Return Specialist will supply you with a prepaid, fully insured FedEx Return Label. Just box up your vacuum in its original packing, print out your label and take it to a local FedEx Office Print & Ship location. No restocking fees, no money out of your pocket, no hassle.

All Return Merchandise Authorizations must be requested within 60 days of product delivery. Products must be returned in original packaging and in good condition. Refunds will be processed within 5 to 7 business days of receipt of delivery. 

Exceptions: A few of the items we sell are simply not returnable. Mostly large or special order items because of shipping costs or manufacturers return policies. The manufacturer will replace any of these items in the event they are damaged in shipping or defective upon receipt, but they can not be returned or exchanged for any other reason. Here is a list of those special items that are not eligible for return:

Reliable Ironing Boards and Steam Presses, Miele Rotary Iron, Laura Star Ironing Boards, IQAir GC Multigas, Blueair Pro XL Air Purifier and all LARGE Commercial Products including: Commercial Air Purifiers, Commercial Floor Scrubbers, Commercial Extractors, Commercial Steam Cleaners and Commercial Buffers.

Canceled Orders

Orders Shipped Via FedEx Ground may be cancelled any time with no penalties, charges, or restocking fees. 

Orders Shipped Via FedEx Overnight will be charged the overnight shipping cost if not canceled before the item ships (weekdays by 2pm CT). 


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