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Customer Service

Shipping & Returns

Shipping Methods

Free FedEx OVERNIGHT Shipping is offered on all Miele and Sebo vacuum cleaners and select Blueair and IQAir air purifiers.

Free Ground Shipping is offered on all other orders over $50 shipping within the contiguous U.S. For orders of less than $50, a $7.99 ground shipping charge applies. For shipping to Alaska and Hawaii, please call us toll-free at 1-888-205-3228.

PLEASE NOTE!   All vacuums are shipped fully insured and direct signature is required for delivery.  

Shipping Schedule

Orders that are received and processed by 4 p.m. CT Monday through Friday ship the same day unless otherwise noted.

Orders placed after 4 p.m. CT ship the following business day. All orders received Saturday or Sunday are processed and shipped the following business day. Special orders for products that are drop-shipped from the manufacturer are noted with delivery times.  

Next Day Air Shipping and Delivery Schedule

Place Your Order On... Ship Day Delivery Day
Monday Before 4pm CST Monday Tuesday
Monday After 4pm CST Tuesday Wednesday
Tuesday Before 4pm CST Tuesday Wednesday
Tuesday After 4pm CST Wednesday Thursday
Wednesday Before 4pm CST Wednesday Thursday
Wednesday After 4pm CST Thursday Friday
Thursday Before 4pm CST Thursday Friday
Thursday After 4pm CST Friday Monday
Friday Before 4pm CST Friday Monday
Friday After 4pm  CST Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

Returns & Exchanges

EZ Exchange: Sometimes it's hard to pick out a product on-line. We get it. The item you choose might be the wrong thing or the model may not be the right one for you. No Problem. We'll take care of the whole thing for you with no restocking fees or shipping charges. Just give us a call within 30 days and we'll help you pick out a different item that will better suit your needs. Then we'll send you the new one and pick up the old one at no charge. Heck, we'll even send FedEx right to your door and pick it up if that's more convenient for you.

EZ Return: If you don't want to exchange your item for a different one, that's ok too. Give us a call us for a Return Authorization Number within 30 days from the day it was delivered .  Just ship the item back to us in it's original packaging and well refund you 100% of your purchase price.  Please Note: Vacuum cleaners must be returned in "like new" or "slightly used" condition.  Vacuum cleaners exposed to water, drywall dust, or hazardous materials such as lead or mold are not elegible for return. Returns must include the original product box as well as all accessories and instruction booklets.   

Exceptions: A few of the items we sell are simply not returnable. Mostly large or special order items because of shipping costs or manufacturers return policies. The manufacturer will replace any of these items in the event they are are damaged in shipping or defective upon receipt, but they can not be returned or exchanged for any other reason. Here is a list of those special items that are not elegible for return:

EBAC Dehumidifiers, Reliable Ironing Boards and Steam Presses, Miele Rotary Iron, Miele Built-In Appliances, Laura Star Ironing Boards, IQAir GC Multigas and all Commercial Products including: Commercial Air Purifiers, Commercial Floor Scrubbers, Commercial Extractors,Commercial Steam Cleaners, Commercial Buffers, and all NSS Battery-Powered Commercial Vacuums.




 

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