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Customer Service

Shipping & Returns

Shipping Methods

Free FedEx OVERNIGHT Shipping is offered on all Miele and Sebo vacuum cleaners and select Blueair and IQAir air purifiers.

Free Ground Shipping is offered on all other orders over $50 shipping within the contiguous U.S. For orders of less than $50, a $9.95 ground shipping charge applies. For shipping to Alaska and Hawaii, please call us toll-free at 1-888-205-3228.

Shipping Schedule

Orders that are received and processed by 4 p.m. CT Monday through Friday ship the same day unless otherwise noted.

Orders placed after 4 p.m. CT ship the following business day. All orders received Saturday or Sunday are processed and shipped the following business day. Special orders for products that are drop-shipped from the manufacturer are noted with delivery times.  

Signature Required on All orders over $800

Please Note Special Thanksgiving Holiday Schedule

Next Day Air Shipping and Delivery Schedule

Place Your Order On... Ship Day Delivery Day
Monday Before 4pm CST Monday Tuesday
Monday After 4pm CST Tuesday Wednesday
Tuesday Before 4pm CST Tuesday Wednesday
Tuesday After 4pm CST Wednesday FRIDAY
Wednesday Before 4pm CST Wednesday FRIDAY
Wednesday After 4pm CST FRIDAY MONDAY
Thursday Before 4pm CST FRIDAY MONDAY
Thursday After 4pm CST Friday Monday
Friday Before 4pm CST Friday Monday
Friday After 4pm  CST Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday


Returns & Exchanges

EZ Exchange: Sometimes it's hard to pick out a product on-line. We get it. The item you choose might be the wrong thing or the model may not be the right one for you. No Problem. We'll take care of the whole thing for you with no restocking fees or shipping charges. Just give us a call within 30 days and we'll help you pick out a different item that will better suit your needs. Then we'll send you the new one and pick up the old one at no charge. Heck, we'll even send FedEx right to your door and pick it up if that's more convenient for you.

EZ Return: If you don't want to exchange your item for a different one, that's ok too. Give us a call us for a Return Authorization Number within 30 days from the day it was delivered .  Just ship the item back to us in it's original packaging and well refund you 100% of your purchase price.  Please Note: Vacuum cleaners must be returned in "like new" or "slightly used" condition.  Vacuum cleaners exposed to water, drywall dust, or hazardous materials such as lead or mold are not elegible for return. Returns must include the original product box as well as all accessories and instruction booklets.   

SEBO 30-Day Test Drive: All SEBO vacuums purchased directly from Best Vacuum are automatically covered by the following risk-free trial policy: If you are not satisfied, notify Best Vacuum within 30 days of purchase and return the vacuum within 14 days thereafter. To authorize a return and refund, e-mail or phone Best Vacuum Customer Service and request a Return Material Authorization (RMA), within 30 days of the date of purchase. Next, return all SEBO items, in their original SEBO boxes, within 14 calendar days of the issuance of the RMA. Best Vacuum will pay for the return shipping costs.

Exceptions: A few of the items we sell are simply not returnable. Mostly large or special order items because of shipping costs or manufacturers return policies. The manufacturer will replace any of these items in the event they are are damaged in shipping or defective upon receipt, but they can not be returned or exchanged for any other reason. Here is a list of those special items that are not elegible for return:

Reliable Ironing Boards and Steam Presses, Miele Rotary Iron, Laura Star Ironing Boards, IQAir GC Multigas, Blueair Pro XL Air Purifier and all LARGE Commercial Products including: Commercial Air Purifiers, Commercial Floor Scrubbers, Commercial Extractors,Commercial Steam Cleaners and Commercial Buffers.

Canceled Orders

Orders Shipped Via FedEx Ground may be cancelled any time with no penalties, charges, or restocking fees. 

Oders Shipped Via FedEx Overnight will be charged the overnight shipping cost if not cancled before the item ships (weekdays by 4pm CT). 


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