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Customer Service

Read What Our Customers Say:

Thank you for the extremely professional customer service (Tom), prompt delivery and quality products. Best Vacuum has reaffirmed my faith that there are actually American businesses still out there that give personal caring attention to their customers. I generally do a great deal of online research for a product and the retailer who sells them before I buy. I join the other reviewers in praising you guys for a job well done. I had sent an email questioning a price match which was promptly returned with a positive response. I then contacted by phone and the call was promptly and happily answered directly by a human (no annoying voice response system thankfully). I appreciated the full disclosure given to me about the ordering, confirmation, tracking and delivery process of my order for a Sebo vacuum. The order was placed on a Wednesday afternoon and Thursday morning it was at my doorstep. Couldn't be happier!! Very happy with the quality of the German made Sebo vacuum also. Nice to know products can still be had that are well constructed from quality components. You have a lifetime customer in me and I'll certainly spread the good word to everyone I know. Thanks!

Matthew H.

I just received my Dyson DC23 back from being repaired and I wanted to thank you so much for coming to my rescue. When I was unable to get through to Dyson customer service for two days, I thought of calling you because I had purchased it from you. I never anticipated that you would be so kind as to take it back and repair it at no charge to me. I would certainly recommend you to anyone looking for a great online shopping experience. It's nice to know that such great people are behind the web experience. Please feel free to use any of this as a testimonial on your website, since I couldn't find a way to leave a review myself. Thanks again!

Carolyn H.

I have found the Miele vacuum to be the best vacuum I have ever used. My housekeeper said it really makes a difference to the feel and look of my carpets and wood floors. Thank you both for your explicit explanation that sold me on this beautiful vacuum.

Elinore T.

I just wanted to let you know how great the vacuum is that I recently purchased from you. I am VERY pleased, and will recommend you to anyone who asks. And it was great to receive a personal note from you.

Marilyn T.

Thanks for all the help and information regarding my recent vacuum cleaner decision and purchase. I found you knowledgeable, personable and easy to work with. I have put the Ambiente together and used it...and feel it will be a worthwhile investment. (I already like it)! Thanks much and have a great year.

Lynn S.

Thank you for "legendary" telephone service...I typically pay close attention to my first contact with a new vendor or service provider and wish to pay you a compliment...thanks for the factual non-pushy help in selecting my vacuum cleaner. If the machine is as good as your helpfulness on the phone, I expect to be delighted.

Linda N.

It's good to do business with people who genuinely care about satisfying the needs of their customer. If there is ever a problem...we know that Best Vacuum will be there with fast, courteous service.

Andrew B.

Thank you for helping me purchase my new Miele over the Web! I appreciate your help, the prompt delivery, and most of all, the quality of the vacuum. I'm sure I'll be happy with my purchase.

Diane L.

The Miele is truly a fine machine! My wife loves it! I never thought she would get so excited about a vacuum cleaner. We purchased the vacuum because of allergies that my wife and I both have to dust, dust mites, etc.

Also, the Blueair Air Cleaner we ordered through your company is working great. Very quiet machine.

It has been a pleasure doing business with you, and I expect to order all replacement filters for both both machines thru you. Your website makes ordering a breeze, very painless.

John W.

Thank you for your wonderful service, great prices and prompt delivery. This was my best internet shopping experience to date (and I do a lot of shopping online)! Keep up the great work!

Sandra A.

Wow! What a great online shopping experience! I received my vacuum yesterday, and I love it. Thanks for a great price and speedy delivery,.

Sylvia E.

Got my vacuum today...and everything works! And bag refills were included! And no tax! And no shipping! I love it when the net works the way it's supposed to. You guys are the BEST.

Evan S.

Thanks for your efforts. Our vacuum arrived Friday, just like you said. My wife was very excited and was already using it when I got home from work. The Miele Red Star is a great vacuum, easy to use and does a great job. It's very light weight and extremely quiet compared to the Hoover upright we had. I especially like the workmanship and human engineering that went into it's compact design. Thanks again.

Tom N.

Thank you so much for the excellent service (picked up and delivered in less than one day!) and then for not charging me for it! Amazing! It is what we almost forget is possible any more--competent, gracious, accommodating, prompt service! THANK YOU! I always knew that Best was best; now I feel as though I should shout it from the rooftops!

Shana L.

Thank you for your rapid service. The vacuum is all you said it would be and your quick response was more than expected. I will order from you again!

Nancy S.

Just received my Miele vacuum cleaner exactly when you said I would. I can't say enough good about your prompt service and your easy-to-use website. You will have me for a customer from now on. Other sites could take lessons from you!

Gayle B.

I wanted to send a quick note to say thank you to Mike. I ordered a vacuum via telephone on Saturday and he was kind enough to deliver this to me today. I'm very happy with the product I purchased (Miele Red Star) and even happier with the customer service I received. I will definitely refer some customers to you. Thanks again.

Jane D.

I wanted to let you know that I received my two Miele Solaris Electro Plus vacuums today. You were so helpful in guiding me to be sure I selected the right vacuum for my specific needs. You were right, Miele vacuums are awesome. I was not sure I would be happy with a canister, since I have only used uprights for so many years but, again, you were right when you said that these canisters were nothing like the canisters of years ago and would be very easy to use. Your helpfulness over the phone was very much appreciated and your customer service awesome. Thanks.

Sue D.

I just want to thank you for your quick response to replacing the hose on my Samsung vacuum cleaner. I never dreamed it would get here as quickly as it did. I also want to thank you again for helping me with the vacuum cleaner bag confusion. Your customer service is just the best (!!!BEST VACUUM). It's not always that way, and I appreciate it. Furthermore, I appreciate how kind and helpful you are on the phone. Thank you again.

Kris E.

Thank you, Paul! You have gotten my attention! Excellent customer service is so wonderful! I'll be sure to let others know about the superb experience I've had with your company. (The Miele Solaris Electro Plus is great, too!) Appreciatively,

Noel K.

Thanks for the note after I purchased my new Miele. It was very easy to work with your company and I will surely recommend you and shop your site in the future.

Jackie P.

Thank you so much for the fast delivery of the humidifier I ordered yesterday! It's a life-saver, and I WILL be ordering from you in the future! Great products and excellent delivery time!

Lisa L.

I would like to tell you how much I appreciate your website. Many smaller companies have sights that are almost unusable, probably done by their sister-in-law. It was one of the reasons I bought my Bosch vacuum cleanerfrom you. Your website is like Amazon's. Looking forward to doing more business with you.

David O.

Thank you for your help ON A SUNDAY! A real person actually called me back and gave me helpful advice (ON A SUNDAY). . .Rarely do you get customer service anymore on any day of the week.

Brian R.

I'd like to thank you for your card and let you know I love the vacuum. I didn't think I'd ever say that about a vacuum. Thank you for making the entire process easy. Much appreciated.

Kerry B.

Thanks for your speedy service...product arrived and in use! Best turnaround time ever experienced with an online product.C.Y.

Just wanted to let you know how much my father loves the "Happy Eyes" lamp I ordered from you for Xmas. He loved it so much that I have just ordered a second one for him! I happened to see an ad for the lamp somewhere, did an Internet search and wound up on your Web site. The free shipping is what sold me the first time and the reliable shipping dates and billing brought me back for the second lamp. Thanks for running a reliable, trustworthy internet operation. We have not had as much success with others!

Walt A.

I ordered from you the Miele Aluminum S548i and the EWM-350. I would like to let you know how pleased I am with these two products, and with your service. . .Your advice to me helped me make the right selection for the cleaner, as well as the humidifier. I have been telling my friends and relatives about your excellent service, and I thought I should let you know that you have another happy and satisfied customer.

Richard M.

I just wanted to write to tell you how very pleased I was with your service. I was searching the web for an Ott-Lite and found you - had never heard of you before - but decided to take a chance because I liked your prices and free shipping. I got the lamp in good condition the very next day. I have already recommended you to at least one other person.

Rosemary L.

I just wanted to say "thank you" for all of the help that you gave me . . . I honestly had no idea where to start in choosing a vacuum, and you pointed me in the right direction with a short list of preferences I had. And here's something else: I checked Consumer Reports on the model you chose, and it was their No. 3 pick! I looked at how they rated the performance of the machine, and sure enough, the features that I wanted most, it does very well in.

Rachel W.

I own a top-of-the-line Miele vacuum cleaner and a couple of top-of-the-line IQ Air air filtration system. I had no preconceived ideas about brands or features as I began shopping for either of these appliances. Paul laid out many options for me and was helpful in explaining features and functionality. In the end, I was making an informed, unpressured decision. I have had both the vacuum cleaner and the air filters for over a year now and I could not be happier. Paul's expert advice has allowed me to end up with two products that fit my needs perfectly. I have since gone back to Paul for filters, bags, anti-allergen bedding, and soon a humidifier. Best Vacuum is a top notch operation!

Brian J.

I moved to a new home last week, and decided to treat myself to a new vacuum (a Dyson Full Kit). The move was horrible, the movers hideous, but dealing with your company was a pleasure throughout. Your sales rep, Mark, called me at home with info he thought I might need, and the vacuum itself arrived even more quickly than he promised. If only the moving company had been as easy to deal with. I will unhesitatingly recommend your business to friends and relatives.,

Jamie H.

I placed an on-line order for a EWM-350 Humidifier on 1-23. The web experience was excellent! The email notification and hyperlink to UPS, allowing for tracking my package, was a great experience. The price was very competitive and the free shipping won you the deal. The package was scheduled to arrived on 1-28 and it did. Once again, thank you. I would highly recommend you to my friends and I will return to your site for future purchases.

Tom K.

The Dyson arrived today. Super fast shipping!!! My 8-year-old had a blast sucking up all the dog hair off the family room rug. Amazing! He declared it the best vacuum we have aver owned. Maybe 5 minutes is a little early to tell, but I think he may be right. Thanks for your prompt service and I look forward to using the Dyson.

Ian D.

Just received my new DC007 Animal vacuum cleaner. My on line ordering experience was great. I received my vacuum faster than I anticipated, and I love it. I have lower back problems, and this is the first vacuum that doesn't bother my back. It picks up dog hair incredibly. I am soooo pleased. Thank you for the wonderful experience of ordering through you.

Linda R.

I'm a repeat customer and I ordered a Miele Red Velvet on Tuesday via your web site and it arrived the next day (you shipped it by FedEx Next Day Air at no charge)--that's what I call service. The Red Velvet works as well as it looks! The first thing I noticed about the Miele was that it's solidly and thoughtfully constructed from top to bottom--it's built to go on ticking for a long time! When I connected the vacuum and powered it up I was pleased how quiet yet powerful it was. One, literally, has to hear it to believe how quiet it is. Needless to say, I'm pleased with my purchase and with your service and I will be back. Thanks for everything.

Jeffrey N.

Just received my Dyson DC07 Full Gear vacum. Let me say "THANK YOU". When I called your company with some questions they were answered propmtly. I ordered the vacuum at it arrived exactly when promised.

I am shocked at how well my new vacuum really works. Very impressed. Before I used my new vacuum I took my old one and vacummed first, then I took my new Dyson and vacuummed over everything. I was shocked and disgusted at how dirty my carpets really are. I love that you can see what is being picked up. For the first time in a long time my daughter slept very well last night. She awoke this morning not itching or wheezing.

I hope I will keep you busy with all the referrals I will be sending your way. Can't beat the deal. Free shipping and no sales tax.

Jane G.

I just wanted to follow-up with you and let you know that it has been a pleasure dealing with both your company and Dyson. I have already recommended your site and the vacuum to several of my friends. Thank you for caring about your customers!

Jennifer

We just wanted to report that we are very pleased with our purchase through your store and the excellent service and quick shipment we received from you. Thanks again, we will recommend you to all of our friends.

Bob and Cibby D.

You folks are phenomenal!

A Prompt response to my initial query...
Good pricing and availability on factory refurbished units...
Lighting fast shipment (even faster than promised, and even that was good!)...
And delivery as quick as if you were just down the block and dropped the unit off on your way home...
And the vacuum looks and operates as if it is brand new!

My wife and I are both in positions heavily dependent upon customer service – she with her own retail business; I as a professional chauffeur – and we are definitely impressed! My only regret is that we don't buy vacuums weekly so I could do business with you on a regular basis. This buying experience has been a real treat and we will do our very best to tell as many people as possible what a GREAT company we happened to stumbled upon. May unprecedented success be your continuing reward for your outstanding customer service.

Thank you again, for making this a truly wonderful buying experience!

Rick and Donna

Thank you SO much for being reliable and prompt - UNLIKE some of the merchants I've been trying to work with. You are good.

Suzanne E.

I would like to start off buy thanking you for the excellent customer service I have received from your company. I knew basically the exact time the vacuum would arrive. To my surprise I received it a day early. Secondly, The Dyson has got to be the best vacuum in the world!!! I have always thought of myself as a clean person, well once I vacuumed I realized that I was not as clean as I thought. The Dyson is amazing!! I will be sure to recommend your company to EVERYONE I know!!

Kelly C.

Okay it sounds easy. You order something on the Internet, charge it on a credit card, and it shows up at your door. Truth is, it doesn't always work that smoothly. Best Vacuum might also be named Best Internet seller. You folks are cheaper than local sources, less complicated than my wife and make fewer mistakes than my accountant. It was a great experience from start to finish!

The Dyson Animal arrived on time, as promised. I promptly vacuumed an almost new carpet with my top-of-the-line Hoover and then went over it with the Dyson. The container was full of animal hair in seconds. I'm truly impressed.

How often in this life can you say that you got a product that wows you from a company that excels in every way.

Congratulations on a job well done.

Richard R.

You guys ROCK!!! Yesterday, after much research on the web, I left my house ready to buy the Dyson DC15 Animal. I could not find one here in my town. Best Buy did not even have it their system and could not order it. Sears said they could get one, in 10 days. Bed Bath and Beyond, zip, and so on. (I am sure you realize that when someone needs a new vacuum, they want it yesterday. Well that feels like what happened with Best Vacuum.) I returned home Thursday at 3 p.m. EST, got online and called Best Vacuum, paid the next day charge, and I just had a UPS guy drop off my Dyson. It's 10:00 a.m. Friday!! 19 hours? Holey Moley!! I have not even opened it yet, I just wanted to let you know how happy I am that I have it sitting in my foyer. Thank you, thank you, thank you. The fella on the phone was great too, very helpful with attachment info.

A very satisfied customer, Max I.

Thank you for your prompt attention to my order - I received delivery within three days and was impressed to take delivery on a national Holiday (Martin Luther King Day)...You provide excellent service coupled with great value! I will not hesitate to recommend Best Vacuum and will cheerfully order from you again. Thanks again!

Chris P.

Thank you so much for your prompt delivery. The vacuum works great, I love it. I couldn't believe I had to empty it four times while cleaning my house because I vacuum all the time, but it was picking up animal hair and fine dirt that I couldn't get with my Progressive vacuum. Thanks again, I am one pleased customer and will recommend you to anyone who asks, or for that matter anyone who will listen.

Patricia K.

Just wanted to let you know, we received our new SEBO Felix upright this morning and it is amazing. I know a vacuum is not something most people get excited about, but it is nice to be able to find a high-quality product. Your prompt service and shipping was also greatly appreciated.

Josh M.

Thank you for your assistance with our purchase. . .if word of mouth has any value we will share with our friends the quality of your service, and we look forward to doing business with you again.

Tim & Jan F.

I recently purchased the Miele Red Velvet vacuum from you and I can't say enough good things about it and you. Your customer service is excellent and the shipping was way fast and the vacuum is AWESOME. Many thanks for making me feel more confident than ever about Internet shopping. I wish every experience was like the one I had with Best Vacuum. Thanks - I will buy all my vacuum needs from you and send all my friends and family your way.

Christine J.

I just wanted to write and tell you how very pleased I am with my experience in dealing with your company!!! I recently ordered a Dyson vacuum from you and I was pleasantly surprised with the ease of this purchase. All correspondence was prompt and informative, the price of the vacuum was the best I could find ANYWHERE, and the shipping was so fast that I received the vacuum only two days after submitting my order!! It is a blessing to be able to find a company, in today's day and age, that actually stands by what it says and actually provides excellent customer service!! I will absolutely buy from your company again and I will recommend you to family and friends!!! Thank you.

Bridget B.

I just wanted to let you know what a smooth transaction this was.

1) Your website is clear, easy to navigate, informative and eye appealing.
2) Your prices are better than competitive, they are very, very good.
3) Your promise of delivery within a given number of days was right on.
4) My choice of the Dyson DC 14 was all that I hoped it would be.
5) On top of everything, no taxes and no S & H. Awesome!


Thank you Best Vacuum for making this a most painless and enjoyable purchase. One of the easiest on line ever.

Kathy S.
Got our new machine today and LOOOOOOOOVE it! I knew I would really like it, but I seriously have been vacuuming my house for the past three hours! I have had a high end Oreck for about 5-6 years and didn't like the fact it had no onboard attachments. What I did not know is that it was picking up virtually nothing!!! We were so impressed by the embarassingly large amounts of grit, dirt, dust, hair, lint and other general nastiness that we emptied the canister onto newspaper and took photos! I should send them to you - AMAZING! I had just vacuumed thoroughly, or so I thought, yesterday, and still picked up literally handfuls and handfuls today with our new beast! My husband who is an engineer is very impressed and we all loved the fact that it came out of the box and was pretty much ready to go! I just wanted to tell you how much I appreciate your very fast shipment and service to my new vacuum. I have been looking all summer to buy one, and finally ran across your web site. I ordered and within just a couple of days it was here and I love it! You did a terrific job and I will recommend your site to anyone looking for a new vacuum. Linda D.

I just wanted to let you know that I purchased a Dyson vacuum from you a month or so ago and was so thrilled with your service that I wrote a 5 star review on your site at Viewpoints.com where I am a member of the Publishers Circle.Thank you for a wonderful experience on your site.

Laurie M.

You guys are absolutley awesome! I hope I'm as happy with my Dyson as I am with your price and the expedient customer service that you've given me. I will definitley tell all my friends and family about Best Vacuum!!!

Jen A.

Paul, I just thought I would drop you a line to let you know that I purchased the Dyson DC15 Animal vacuum from your store (internet purchase). I was as impressed with the speed and delivery of my order as I was with your initial response to my original inquiry. A great product, a great price, and great service!

Betty S.

Last week I purchased a SEBO Felix Onyx from your online store. First, I would like to say that I am completely satisfied with the SEBO-- it's a great vacuum and is exactly what I needed for my upstairs. I also purchased from you, a couple of weeks ago, a Dyson DC17 Asthma and Allergy for my downstairs. Again, I'm very happy with the Dyson. (Additionally, I also purchased two Miele canisters from you several years ago and both of those are still going strong!!) I have always found your online store easy to navigate, your prices are very competitive and your customer service is unmatched in the business.

Jeffrey N.

I don't usually send testimonials (unsolicited or solicited), but thought I'd do so on this occasion because the person I dealt with at Best Vacuum (Phil) had been so extremely helpful. I live in a rural location, and shipping here can be a real problem. Phil spent considerable time (many phone calls back and forth, to me and the manufacturer and the shipping company) tracking down all the shipping information from the manufacturer and did so in a cheerful and efficient way. I'll certainly keep Best Vacuum in mind for future business.

Robert C.

I don't usually send testimonials (unsolicited or solicited), but thought I'd do so on this occasion because the person I dealt with at Best Vacuum (Phil) had been so extremely helpful. I live in a rural location, and shipping here can be a real problem. Phil spent considerable time (many phone calls back and forth, to me and the manufacturer and the shipping company) tracking down all the shipping information from the manufacturer and did so in a cheerful and efficient way. I'll certainly keep Best Vacuum in mind for future business.

Robert C.

I just wanted to drop a quick note and tell you how impressed I am with your pricing and your service. Not only did you have the best pricing around, but I received my new Dyson DC17 the day after I ordered it. Thanks for such GREAT service!

Chris B.

I would like to thank you and your wonderful hassle free customer service in regards to our first purchase from your website. I recently purchased our first Dyson Vacuum after extensive reading of Dyson user reviews on different websites and purchasing options from different sites. I was one click away from purchasing the Dyson DC28 from another website because of the overall price and free accessory kit when I received an uncomfortable feeling about ordering from that other site. I went to the Better Business Bureau website and saw that the other company had an "F" rating and poor reviews from others just waiting a month or so to get the vacuum, so I decided not to place the order. I saw the lower price on BestVacuum.com, which also was the lowest that I had found anywhere on the internet, and saw the A+ rating on the BBB.com site so I promptly decided to purchase the vacuum from you. I received all of the expected emails the next business day regarding the shipping confirmation and tracking number and received the vacuum in five days. This was faster than expected. The vacuum arrived in fine condition and worked wonderfully the first time as expected. Long story short, Thank You.

U.S. Air Force Master Sergeant Evan B.

Today I received my vacuum cleaner. Thank you so much for the speed in which my order was sent and received, and for this light weight, but powerful vacuum. We are a Dyson family, and in the past we bought our Dyson locally. As our family upgrades, I am certain they will use your wonderful company. With the price, and speed of delivery alone, we can't go wrong.

Bren H.

Just wanted to again thank you and your team at Best Vacuum. We love our Miele Vacs purchased from Best Vac. Your response to our questions, concerns and needs after the sale have been OUTSTANDING and is much appreciated. It is refreshing to experience this level of expertise and service in today's marketplace. You truly are the Best! We will tell our friends and family without hesitation about BEST VACUUM!!!

Regards, Ray D.

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